Thursday, December 23, 2010

THE BEST AND MOST INEXPENSIVE GIFTS THIS CHRISTMAS



Attention: The malls are open until midnight.

WHOA!

It's pretty amusing to watch people during this period. Everyone at a frenzy, rushing to beat the Christmas rush, paperbags in hand and children sometimes in tow. I found it to be literally easier to win the lottery than to find a parking space in the malls!


The beauty though in all the madness is the reason WHY people are in crazy shopping mode: they're in it for someone else. I observed that almost every shopper I see is singleminded in making a loved one, a colleague or friend a bit happier.

Tuesday, December 7, 2010

THE SECRETS TO CUSTOMER SERVICE EXCELLENCE ARE NOT A SECRET AT ALL



In a few days I'll be speaking to an esteemed company in the health services industry on the topic of Customer Service Excellence.  In my years of being in corporate sales and handling people on the frontlines I have been able to gather a wealth of experience and training on this field.  But as I synergize all of this information and as I write all of them down I realized one important thing: everything I have learned in the area of selling is practically useless! 

Why?  

Because I was viewing customer service excellence from the wrong perspective.  Let me give you some tips that I will share on my talk on what people and companies that exemplify unforgettable customer experiences do well.

Remember I mentioned that as I was collating my best tips I viewed it from the wrong perspective.  As I started writing my speech I realized that I was looking at things from the sales person's point of view. 

Wrong. 

All of us are customers.  We have had our share of the good and the bad when it comes to dealing with the courteous and accomodating as well as the rude and indifferent.  To give something you know will be appreciated and remebered we should look at it from the recipient's POV.

Hence tip number one:

Monday, November 8, 2010

THE SELL ANYTHING SCRIPT

Hi.

I  started out my "serious" career in Sales going around Divisoria, Recto, Avenida and Marikina selling shoelaces and excess leather to shoe stores.  Other than that I've probably sold everything else like insurance, vitamins to make up.  

And I'm an accountant.

Selling is a very rewarding career and is probably the highest paying job out there if you do it right.  So I'm giving you a few tips on how to start your initial sales pitch to that client, employer or would be girlfriend with the  
Sell Anything Script.  I wanted to give you something you can print and use offline so feel free to save a copy.

Yes you can use it on any occasion, as I said we're all salesmen anyway.

Click on the link below and you can download this pdf absolutely for FREE!:




Forward it to people in your Sales teams and your friends.  It's all about connecting.and the power it has on your bottom line.

Thank you.


Monday, November 1, 2010

How do I make my employees do what I want them to do?


Just recently, an esteemed retail multinational (did I give away the clue?) asked me to work with them on creating a mentoring program for their Business Unit Managers.  As I started to work on my framework I felt the need to share with you some of the insights I had while making this program.   Though my subject matter was focused relatively on mentoring, one question kept popping in my mind that I am sure most of you would love to have the answer to:

How do I make my employees do what I want them to do?

Wednesday, October 27, 2010

The Monkey Story

This sounds all too familiar.

Start with a cage containing five monkeys.

Inside the cage, hang a banana on a string and place a set of stairs under it.

Before long, a monkey will go to the stairs and start to climb towards the banana.

As soon as he touches the stairs, spray all of the monkeys with cold water.

After a while, another monkey makes an attempt with the same result - all the monkeys are sprayed with cold water.

Pretty soon, when another monkey tries to climb the stairs, the other monkeys will try to prevent it.

Now, turn off the cold water.

Remove one monkey from the cage and replace it with a new one.

The new monkey sees the banana and wants to climb the stairs.

To his surprise and horror, all of the other monkeys attack him.

After another attempt and attack, he knows that if he tries to climb the stairs, he will be assaulted.

Next, remove another of the original five monkeys and replace it with a new one.

The newcomer goes to the stairs and is attacked.

The previous newcomer takes part in the punishment with enthusiasm.

Again, replace a third original monkey with a new one.

The new one makes it to the stairs and is attacked as well.

Two of the four monkeys that beat him have no idea why they were not permitted to climb the stairs, or why they are participating in the beating of the newest monkey.

After replacing the fourth and fifth original monkeys, all the monkeys that have been sprayed with cold water have been replaced.

Nevertheless, no monkey ever again approaches the stairs.

Why not?

Because as far as they know that's the way it's always been around here.

And that's how company policy begins ...
~author unknown